FAQs
What products do you offer?
1
We offer a curated selection of handmade body butters, gentle sugar scrubs, and a unisex hair and beard oil. Each product is thoughtfully crafted to nourish, soften, and enhance your natural skin and hair care routine. Our formulas are made with quality ingredients to leave you feeling smooth, hydrated, and refreshed.
What makes Soft 2 The Touch different?
2
Our products are handmade in small batches with care and intention, not mass-produced. We focus on quality ingredients, skin-loving formulas, and a unisex approach that works for all. Every product is created to deliver real results while keeping your self-care routine simple and effective.
What is your return policy if there’s an issue with my order?
3
Because our skincare and haircare products are handcrafted, all sales are final. If there’s an issue with your order, please email us at info@soft2thetouch.com within 2 days of delivery so we can help make it right. After review, a replacement or store credit may be offered at our discretion. Your satisfaction matters to us, and we appreciate the opportunity to assist you.
How can I contact you?
4
You can reach us anytime via our contact page or email us at info@soft2thetouch.com. We aim to respond quickly—usually within one business day.
Terms and Conditions
**Effective Date:** 02.01.2026
Welcome to Soft 2 The Touch LLC ("Company", "we", "our", "us"). By accessing or purchasing from our website [[www.soft2thetouch.com](http://www.soft2thetouch.com)], you agree to the following Terms and Conditions.
1. Products
Our products include body butters, sugar scrubs, and hair/beard oils. All products are for external use only. Results may vary depending on skin and hair type.
2. Allergies & Sensitivities
Customers are responsible for reviewing ingredient lists before use. We are not liable for allergic reactions. Perform a patch test prior to full application.
3. Orders & Payments
All orders must be paid in full at checkout. We reserve the right to cancel or refuse any order at our discretion.
4. Shipping
Processing times are typically 2-3 business days. Shipping times vary depending on location. Please allow 7-10 business days, after processing, to receive shipment. We are not responsible for delays caused by carriers.
5. Returns & Exchanges
Because our skincare and haircare products are handcrafted, all sales are final. If there’s an issue with your order, please email us at info@soft2thetouch.com within 2 days of delivery so we can help make it right. After review, a replacement or store credit may be offered at our discretion. Your satisfaction matters to us, and we appreciate the opportunity to assist you.
6. Damaged Items
If your order arrives damaged, contact us at info@soft2thetouch.com, within 2 days of receipt of order, with photos for resolution.
7. Intellectual Property
All content, including logos, images, and product descriptions, are the property of Soft 2 The Touch LLC and may not be used without permission.
8. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages resulting from the use of our products.
9. Changes to Terms
We reserve the right to update these Terms at any time.
Privacy Policy
**Effective Date:** 2.01.2026
Soft 2 The Touch LLC respects your privacy and is committed to protecting your personal information.
1. Information We Collect
We may collect the following information:
* Name
* Email address
* Shipping and billing address
* Payment information
* Phone number (if provided)
2. How We Use Your Information
We use your information to:
* Process orders
* Communicate with you
* Improve our services
* Send promotional emails (if you opt-in)
3. Sharing Your Information
We do not sell or rent your personal information. We may share information with trusted third parties (such as payment processors and shipping providers) to fulfill your orders.
4. Data Security
We implement security measures to protect your personal data, but cannot guarantee absolute security.
5. Cookies
Our website may use cookies to enhance user experience.
6. Your Rights
You may request access to, correction of, or deletion of your personal data by contacting us at info@soft2thetouch.com.
7. Third-Party Links
We are not responsible for the privacy practices of third-party websites.
8. Updates to This Policy
We may update this Privacy Policy at any time.
9. Contact Us
If you have any questions, please contact us at:
Email: info@soft2thetouch.com